All orders are by cleared funds (orders will not be dispatched until they are paid for in full). Orders paid by Credit/Debit cards are dispatched immediately, BACS payments are dispatched as soon as payment shows in our account, Cheque payments are not cleared for 14 days.
We are responsible for orders reaching you, orders failing to be delivered will be re-sent at our expense. Orders received that are incorrect should be advised within 2 days of delivery.
All products carry a twelve month warranty. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. You should return the faulty product along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage should be at reasonable cost). The delivery address for returns is:
Returns Dept
Unit 5A
Alfreton Trading Estate
Alfreton
Derbyshire
DE55 4LS
Returned items should be sent recorded for your security.
If a product arrives safely but fails at some point during the warrranty period, the cost involved in dealing with the replacement are paid for by Pink Blossom Pets. If a product has to be replaced we will cover the cost of sending out the replacement, the cost of returning the product to us is between you and Pink Blossom Pets. If a returned product is found to be not faulty, the product will be returned to the customer at their expense.
A return address label is attached to each order with our returns address on it (see above), if an order cannot be delivered, the Post Office will keep it for five days, after that it will be returned to Pink Blossom Pets.
Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within
3-4 days, subject to manufacturer availability.
Every effort is made to ensure that the information on this site is accurate, but we accept no liability for any errors on the site.
